Enhancing student outcomes: A communication skills centre approach

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Research and Development in Higher Education Vol. 33 : Reshaping Higher Education

July, 2010, 654 pages
Published by
M. Devlin, J. Nagy and A. Lichtenberg
0 908557 80 9

This paper examines ways that the Communication Skills Centre (CSC) in Curtin University Business School (CBS) implements its approach to facilitating student retention, enhancing higher degree and coursework student learning outcomes and supporting academic staff. Detailed here is the CSC staffing profile and the approach taken with workshops, dedicated one-on-one learning support services, and student learning resources to provide a holistic student university learning experience. The CSC focus on improving study skills, verbal, and written communication skills is explored here in terms of learning outcomes as seen through contemporary literature and student comments from workshop feedback and email communications.

Keywords: developing academic language, coaching study skills, articulation in language development