The purpose of the study was to compare campus satisfaction levels between students and faculty as measured by the Student Satisfaction Inventory8 (SSI) and the Institutional Priorities Survey8 (IPS). The student sample consisted of 692 (397 females and 295 males) from a Midwestern state university. The faculty sample consisted of 174 full-time professors and instructors (66 females, 100 males, and 8 did not indicate gender). The surveys were administered in fall 2000. The study examined three scales from the SSI and the IPS: (1) Concern for the Individual, (2) Responsiveness to Diverse Populations, and (3) Student Centeredness. Both student and faculty respondents rated all items on a 7-point Likert scale with respect to their expectation and satisfaction with student services. Findings indicated that significant differences existed between students and faculty in the area of Concern for the Individual and Responsiveness to Diverse Populations. There was a significant difference between Caucasians and all other ethnicities in the category of Responsiveness to Diverse Populations. In a comparison of national norms, the data indicated that the students at the Midwestern state university were significantly more satisfied in all three areas.

Keywords: student satisfaction, faculty satisfaction, diversity